HenryBaker0438 · 13 Jul 2025, 04:13 UTC
We had a spare filter closed as received because the installed one appeared on the equipment checklist. Put the ordered spare quantity and received spare quantity on one line, beside the original agreement.
10 pointsI sent that comparison with the agreed kit contents; they now acknowledge the extra cable is outstanding but still say it will join another shipment.
11 pointsAsk whether the cable is in stock and allocated to your kit. Another shipment could mean anything.
9 pointsStock answer is yes, allocation answer missing, so I've asked them to identify what is actually reserved for our order.
8 pointsDoes the rest of the kit exist as well? They may be discussing a cable while waiting for another item before packing the kit.
19 pointsThey are waiting for the other kit items, Victor, which finally explains the delay; I've asked whether the correct cable can be sent separately without closing the remaining shortage.
17 pointsThat was the missing bit. Let us know whether they agree to split it.
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