Our imported FR5 connector-loading package stops with the part above the fixture, and the seller we bought from through Alibaba wants evidence beyond my phone clip; what should I capture when the screen is on the other side of the station?
Get the existing alarm or event record and note the exact cycle step, your video shows where the arm ended up but probably not why; don't stage a fault just to get a prettier recording.
The stored record shows a fixture-ready wait, not a robot alarm; I sent the event time, fixture sensor state and program revision to the seller, who has passed it to their controls person.
That narrows the conversation nicely, ask them to explain which condition is missing at that wait and how to verify it from the available diagnostics, before anyone proposes replacing robot bits.