ElliotAllen0335 · 10 Mar 2026, 20:48 UTC
Does the export identify the active step, or are you locating it only from the picture? That might help show support exactly which explanation does not fit.
11 pointsExport says awaiting fixture release, connector still in the fixture; I've put that beside their tray-release explanation.
15 pointsHave they checked whether the step names in their program copy match yours? The same words can lead you to different places after a revision.
11 pointsThey had the commissioning draft, not our installed revision; ticket reassigned to the integrator with the matching copy, and the wait is still unexplained.
15 pointsWho is taking the next occurrence report now? Worth making that clear to the operator so it does not go back into the old ticket summary.
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