Our Universal Robots UR5e arrived from an unnamed seller in China with external labels matching the order.
The guide shows different connections around the arm connection cable.
I asked for the applicable manual 41 days ago without a useful reply.
We bought it for transferring fixture samples, and I've kept the setup unpowered.
@MinaChan1120 Does your support message include the arm and controller identifiers, a photo of the connections, and the relevant manual page? Those would make the mismatch easier to locate.
I've the arm and controller identifiers plus a photo of the arm connection cable. The drawing doesn't match, and the manual filename gives no controller configuration.
@MinaChan1120 Send that material together and ask which document applies to your exact configuration. Leave the setup unpowered until the connection question is answered.