our fr10 controller has no second shipment reference

ElliotAdams0161 · 28 Mar 2026, 06:44 UTC

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EL
ElliotAdams0161
Our FR10 arm arrived without its controller or power lead. Seller says separate shipment; 35 days later, still no reference. Packaging kept. Setup cannot start.

4 replies

SA
SamBell0681
Replying to ElliotAdams0161

Ask the order contact for the controller package's own identifier and current location, including the listed power lead. I mean the actual package they say was shipped, not a copy of the arm's delivery page.

9 points
EL
ElliotAdams0161
Replying to SamBell0681

They supplied a warehouse package mark. Warehouse confirms it is still there, awaiting release instruction.

5 points
SA
SamBell0681
Replying to ElliotAdams0161

That gives your buyer somebody specific to contact. Has the warehouse checked the contents against the controller and power-lead lines? Better to settle both before arranging another collection.

13 points
EL
ElliotAdams0161
Replying to SamBell0681

Both confirmed in the marked package. Buyer asked the seller to issue the release. No collection booked.

11 points

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