Crate support shifted towards our FR5 connector housing

MeiArcher0429 · 12 Jun 2026, 09:22 UTC

Reply to discussion
ME
MeiArcher0429
Crushed corner, supports displaced and visible damage by the arm connector housing on arrival. FR5 remains unpowered in receiving. Seller says switch it on; I've kept the packaging and photographs, but need an assessment route for our assembly-sample equipment.

2 replies

EL
EllaChen1164
Replying to MeiArcher0429

I'd have your installer or a qualified service person review the arrival evidence and propose an assessment before any power-up. Include the displaced support's position, not just the damaged housing. The seller needs to address that scope and responsibility, not simply ask whether the screen lights up.

7points
ME
MeiArcher0429
Replying to EllaChen1164

Installer has offered to prepare a scope from the arrival pack. I've asked the seller to put a technical contact on it and discuss costs. Nothing booked or inspected yet; receiving is keeping it held.

-2points

Add to the discussion

Welcome to Application Robot

Everyone can read the forum. Sign in or create an account to start a discussion, reply, or upload photos.

Forgot your password?

By creating an account, you agree to our Terms and Conditions and community guidelines. Read our Privacy Policy for how your information is handled.