Our FR10 housing stop is visible but its waiting condition is not

Operator wrote waiting for receiving fixture. The note has the video time. No fault number recorded. I have kept that wording separate from a diagnosis.

Keep what the operator expected next beside that note too, my own unloading ticket still needs the step behind the stop rather than another picture of a stationary arm

Ask for the exact screen text and active step in the next matched capture. The operator note helps, but support still needs the actual event definition behind that wording.

And use a readable physical label in the capture if possible, otherwise a very clear photograph can still leave everyone guessing which of several similar fixtures it shows

Grace, are the earlier stops known to show the same message, or is this one the only occurrence with a matching operator note?

Keep the older unidentified occurrences separate until they can be compared. A useful explanation of this event should not automatically become the cause assigned to every earlier pause.

Rebecca, fixture F9 is exchanged. Its label is readable in this clip. Beth, only this occurrence has the matched note; earlier stops remain unidentified in the ticket.

Does the clip show whether the receiving position is occupied, or only the fixture label? That could be useful context for the technician without implying you know which confirmation is missing.

On our sleeve ticket the useful reply came when the seller's PLC contact named the exact signal and history window; ask who owns that receiving-fixture condition so the next capture has a defined purpose

Yes, ask what confirmation is missing, not which part to replace.

If the robot package and receiving fixture have different authors, put both on that condition question. Otherwise each can describe their own side correctly while nobody explains the exchange that is keeping the job waiting.

Who supplied the receiving-fixture PLC logic, Grace? Is that author included in the current ticket?

Local integrator supplied it and was not copied in. They are included now. Gavin, the receiving position looks empty in the video, but no confirmation values were captured for that event.

That's worth preserving as looks empty, not confirmation was true; the next technical answer needs to explain what that condition actually includes

Who locally owns collecting the next matched capture? The two suppliers joining the conversation will not help if the required evidence sits on another shift's phone.