Our imported UR5e tray-loading package stops intermittently with molded connector bodies. The seller has asked for more information after my phone video, and the report is now 33 days old. I want to give them a coherent occurrence rather than a larger pile of unrelated pictures.
Start with the message and step at the stop, then the matching log interval and installed program and fixture references. You don't have to film every minute of production, but support needs enough context to know what the equipment was waiting for.
My message photograph was taken after the video, and I cannot establish that it belongs to the same occurrence. I have labelled that uncertainty in the ticket rather than letting them assume a match.
That is worth correcting. Ask the shift lead to capture the screen and occurrence time together during the next normal stop, following the cell procedure. The original video can stay as background, but it should not supply a message nobody saw in it.
I've arranged that with the shift lead and requested the relevant log instructions from support. Stores has also identified the installed tray fixture; the first email used an old drawing number.
Include the current fixture reference in the corrected ticket, Ella. If the old drawing has different locating or detection features, support could spend their time explaining hardware that isn't there.
Yasmin, the old video does not. We have now captured a new occurrence with the active pocket, program step and screen message together. The message concerns receiving-position confirmation, and support has the corresponding log interval.
That's a much more useful occurrence. I'd ask support to identify the confirmation source in your installed revision before anyone treats that wording as proof of a bad detector.
Was that the first placement after a tray exchange, Ella? I ask because knowing the preceding operation can guide the investigation, though one occurrence would not establish that tray exchange caused the stop.
It was after an exchange, Farah. I have added that to this occurrence only. We do not have the same detail for the earlier stops, and the cause is still unknown.
Ask whether the technical reviewer has enough to trace that receiving confirmation now, because another generic request for video would leave your improved ticket sitting in exactly the same queue.