Controller time and phone time differ. I have not measured the offset. The video shows the housing at the receiving tray, but the active step is unreadable.

I would keep the original clip and record that uncertainty. Also identify the fitted tray and tooling revision. Support may otherwise match a correct program export to the wrong physical arrangement.

The tray has a revision mark. Tooling has a part number but no revision visible. Maintenance is finding the assembly reference and retaining the active program export with the event history.

Any active-step evidence from an occurrence yet? The exports will describe the setup, but they won't tell us which condition was holding it there.

Omar, agreed. Naomi, ask support which diagnostic states their technical person needs for that step once it is identified. That gives the next capture a purpose instead of asking an operator to film everything.

A retained occurrence identifies the wait step. The controls technician linked it to the destination confirmation in this program version. Its actual input state at the stop was not captured.

I have sent that distinction with the original history and assembly reference. Asked support to specify the remaining observation. No claim that the destination sensor failed; we have not established that.

Good place to keep the question. Did support name the required observation, or just acknowledge the attachment?