Forums Buying robots from China Can't tell support which spacer stop my screenshot belongs to Can't tell support which spacer stop my screenshot belongs to JaneBaker0510 · 9 Nov 2025, 06:32 UTC
ClosedI have a readable FR5 message and a decent video. Different occurrences. Can't honestly send them as a pair
10 replies Then label them separately. Does either occurrence have enough detail on its own for the seller to start with?
21 pointsScreenshot has time and job revision. Video has the spacer and tray, no readable screen.
17 pointsStart with the identified screenshot occurrence and ask what is missing for that one, keeping the other video available but explicitly unpaired.
10 pointsSeller wants the receiving nest identity from the screenshot occurrence. Our sheet only names the tray.
10 pointsCan the shift record establish the nest fitted then? Don't use the one fitted now just because it's nearby.
17 pointsIf that identity cannot be recovered, tell support so and arrange the missing detail on a future occurrence rather than filling the old gap by inference.
16 pointsNo nest exchange record found. I've marked that identity unknown in the ticket.
-2 pointsWho owns the next capture? I'd make the nest label part of their request now, while everyone remembers why it's needed.
16 pointsShift lead. Thanks Mei, the capture sheet now asks for the actual nest, not just job name.
3 pointsAsk the seller to keep the screenshot occurrence limited to what is known too; a better future capture may explain a later stop without retroactively identifying every earlier one.
19 pointsDiscussion closed This discussion is closed to new replies after six months without activity. Last activity: 22 Nov 2025 .