MinaBrooks0859 · 17 Oct 2025, 01:50 UTC
Ask who at the service address is checking the parcel against your return agreement. Have you received any description of the controller itself, or just the same tracking status you can already see?
20 pointsOnly tracking. I sent a photo of the serial label before returning it. They attached my own photo to their answer, which was briefly encouraging.
20 pointsOur repair desk used a different reference. Ask whether yours has another number inside their system.
24 pointsOwen, that would explain a search failure, though I would ask them to match the physical label as well because a new reference could still belong to the wrong parcel
25 pointsThey found a warehouse receipt number. It lists a carton and its weight, not the controller. I have asked for the label check Naomi suggested.
15 pointsHas your loading setup stayed unavailable throughout this? It may be worth asking about a separately assessed replacement option while they search, without treating the missing return as settled
19 pointsJamie, I would ask for that option too, but with a clear price and compatibility check. An urgent replacement purchase should not depend on somebody guessing which controller Mina sent back.
2 pointsA loan unit saved us once. Availability was the problem, not the loan fee.
12 pointsMina Brooks, did the physical search find your serial label, and Jamie's question about the loading setup is still worth answering before you spend money on a workaround
10 pointsOwen, did the repair firm arrange that loan, or did you source it elsewhere? Our stores would need to know who supports it
23 pointsNaomi, no label found yet. Jamie, the setup is still unavailable, but we are loading by hand elsewhere. I can wait for a properly matched option; I cannot wait forever for parcel archaeology.
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