Our UR5e spacer video shows the wrong confirmation lamp

ThomasBell0625 · 8 Dec 2025, 11:51 UTC

Closed
TH
ThomasBell0625
I've identified the stop and fixture, but the lamp I filmed confirms the carrier, not the spacer seated. Can I salvage this support request without another wide shot?

7 replies

JA
JasperAbbott0029
Replying to ThomasBell0625

Send an annotated still explaining that distinction and ask the sequence owner which source confirmation they need for the captured step. The existing video can remain useful without pretending it shows the missing condition.

11 points
TH
ThomasBell0625
Replying to JasperAbbott0029

They need the seating confirmation. It's not visible in my clip. The step and time are matched.

0 points
JA
JasperAbbott0029
Replying to ThomasBell0625

Can maintenance retrieve its signal history for that interval? That could answer the recorded state, though it still won't show the physical seating if the contact was hidden.

25 points
TH
ThomasBell0625
Replying to JasperAbbott0029

History requested. I've marked the physical seat unknown, because the spacer blocks that view too.

12 points
JA
JasperAbbott0029
Replying to ThomasBell0625

Good distinction. Ask what view a future capture would need before filming again, so the next recording doesn't repeat the same obstruction.

6 points
TH
ThomasBell0625
Replying to JasperAbbott0029

Technician has the request for a side view and matched source history. Nothing new recorded yet.

7 points
JA
JasperAbbott0029
Replying to ThomasBell0625

Keep that request with the shift note, Thomas. The next person should not have to rediscover which lamp was the wrong one.

14 points

Discussion closed

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