We bought an imported handling package from an unnamed seller through the Alibaba marketplace. It uses Fairino FR10 for tray unloading with a machined polymer sleeve in a bench handling station and stops intermittently. My support report has been open for 51 days.
The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down.
Replying to LucyBrooks0828
@LucyBrooks0828 The alarm text and sequence position would help focus your report. Do you've the alarm as displayed before restart, and can you place the stop relative to release?
9 points