ClaraBaker0437 · 4 Sept 2025, 04:16 UTC
Have you got the module identifier beside the return authorisation and parcel number in one message?
15 pointsAll three, yes, plus a packing photo showing the label before I closed the box.
9 pointsThen ask service to trace that identified module internally, not just confirm the delivery address again.
13 pointsThey say reception signed for several parcels together and are asking receiving to check that delivery.
-2 pointsAsk for a named person to own that receiving-to-service search. Your evidence sounds joined up already; it needs somebody at their end to find the box (and confirm the contents).
9 pointsDid your case number appear on the outside label too?
20 pointsYes, Toby, visible in my label photo; Jasper, a service coordinator is now handling the search, but no module location or intake reference confirmed yet.
10 pointsKeep the cell-out-of-service status attached to that case. A named search contact helps, but nobody has assessed your module or given you a repair timetable yet.
23 pointsThis discussion is closed to new replies after six months without activity. Last activity: .