What does support want besides another stopped UR5e video?

Message says waiting for nest ready. Log capture requested from maintenance. No sensor diagnosis yet.

Which nest was fitted during that occurrence? If the package has interchangeable tooling, support needs the actual identity, not a generic picture of whatever happens to be installed when the email is written.

Nest B, identified in the video. Maintenance has its revision with the matching trace.

Ask maintenance to compare the physical ready condition with the ordinary input during the same event. The label could be hiding a mapping issue as well as a real fixture condition.

And send that set to the seller with a specific question about the waiting step. Otherwise the next reply may simply ask for a longer video of the same nothing happening.

Sent one linked occurrence. Asked which input the step expects and who checks the supplied mapping.

Did the seller answer those questions, Nora? I'd follow that response before gathering more footage without knowing what is missing from this set.

They named the expected input. Integrator is comparing it with the installed mapping. Still unresolved.

When they report back, keep the nest identity in the explanation. Stores and maintenance may need to recognise the same setup later, especially if the mapping differs across interchangeable nests.