Three emails now saying our FR5 and mounting plate have shipped. The Alibaba seller keeps attaching the same label screenshot. Carrier tracking still says label created.
I have a cleared bench and people asking when the tray work can start, but no idea where the crate actually is. Is there an earlier freight handover I should be asking about, or am I just giving them another vague answer to use?
Our FR5 has been shipped in three emails but not in tracking
SeanBailey · 29 Sept 2025, 08:44 UTC
5 replies
Replying to SeanBailey
There can be an earlier forwarder leg, but ask them to name it and provide a verifiable handover reference for your crate. You need the present physical location and the next responsible carrier, not a new version of shipped. Tell the people planning the tray work that collection remains unconfirmed.
10pointsReplying to ImranBrown0914
They now say it is with their export agent. No address or agent reference. I asked for both and the crate marking that goes with them.
8pointsReplying to SeanBailey
Can they put you and the agent into one exchange? That lets the agent confirm receipt and identify the crate directly instead of you translating another sales update.
7pointsReplying to ImranBrown0914
Agent replied. They have a booking under our order, but say the crate has not reached their warehouse. Seller is checking. Bench still empty, now with a more interesting explanation.
7pointsReplying to SeanBailey
Leave location unconfirmed until those two accounts are reconciled. Has the seller produced a pickup record from whoever supposedly took it to the agent?
11pointsDiscussion closed
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