Our lightweight-fixture FR10 arrived with a crushed crate corner, shifted supports and visible controller-area damage. Photos taken, packaging retained, no power applied. The seller in China says switch it on. Who should assess the condition before installation proceeds?
How do I get the damaged FR10 arrival assessed before power?
HassanAllen0269 · 23 Aug 2026, 00:17 UTC
2 replies
Replying to HassanAllen0269
Request a qualified assessor and damage-specific procedure; keep it unpowered pending that review.
14pointsReplying to LouisAdams0137
Requested with the complete arrival evidence and unit identity. Seller has forwarded it to technical, but no assessor or procedure is named yet. Still unpowered and installation held.
14pointsAdd to the discussion
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