LeoBell0623 · 31 Jul 2026, 06:38 UTC
Ask the seller to reconcile your return agreement, pendant identity and carrier proof with the receiving site's intake record. A delivered parcel isn't yet an acknowledged service item, even if both addresses match.
2 pointsSent those together. Their sales reply says delivered to the address, which is the fact I already have.
9 pointsRequest the intake contact, not another transport summary. Ask them to search the delivery date, package reference and your return authorisation together, including unassigned receipts.
13 pointsDoes the delivery record identify who received it or a receiving location within that site?
11 pointsIt identifies site reception. No service intake number. I have asked sales to connect reception with the workshop.
1 pointsKeep planning told that intake is unconfirmed; delivered doesn't mean repair has started.
12 pointsRachel's point is worth making to whoever covers the tray job. I'd ask for the next service update date too, but not invent a return date while the pendant is still unassigned.
-3 pointsIf they locate it, ask them to confirm the pendant identity and receipt condition. Finding a parcel with your name is a useful step, not the assessment you sent it for.
7 pointsWorkshop has now located an unassigned parcel and confirmed our pendant identity. Inspection hasn't begun. No diagnosis or return estimate yet.
13 pointsHave they supplied an intake reference you can use for the assessment follow-up?
11 pointsYes, intake reference received. I've asked for the assessment owner and next update date. Setup remains out of service.
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