I returned our FR10 pendant to the seller's confirmed service address. Delivered for forty-seven days, no intake or inspection acknowledgement. I have the return agreement, label photograph and delivery record. Our sample station remains out of service.
Ask the receiving desk to match the outer package reference and pendant identity to the return case, then name the person responsible for assessment. The delivery record tells them where to start looking, but you still need the unit accounted for.
Sales has forwarded those references to its service coordinator. No confirmation that the pendant has been found yet. I have kept the manual sample work in the plan.
Has the coordinator given you a definite next status update? A named person is useful, but I would still want them to answer the location question before anyone starts forecasting a repair.