Our imported package uses Universal Robots UR5e for fixture loading with a machined polymer sleeve in a bench handling station.
It stops intermittently.
I've been waiting 48 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information.
Fair, but what would actually help?
Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action