48 days since I sent the Alibaba seller a video of our intermittent loading stop. Molded connector bodies, bench handling station. They want details. Which observations would make this a diagnostic report rather than another clip?
Which step is active when it stops? Start there, with the readable message and what happened immediately before it. I wouldn't infer the step from the arm's position alone
The phone view doesn't show that. We have installed program and fixture identities. I'll ask the technical contact which retained event information they need alongside the next occurrence.
Capture the ordinary condition that step expects as well. An apparently empty receiving nest does not tell you whether its confirmation was available to the routine.
Captured another stop with the technician's requested information. Nest looks empty. Active step is waiting for its ready confirmation, which the routine does not show as present.
Send the capture with that distinction intact. Physical appearance and the recorded confirmation are two observations, not proof that the input is faulty
Recipe owner confirmed the loaded B definition waits on a different ordinary confirmation. Their controlled replay reproduces the captured wait. They've prepared the corrected C configuration for the normal approval and test process.
Configuration owner has withdrawn that incompatible selection for this fixture. Approved correction and the defined changeover checks passed, including the captured failure case. Closed this ticket with both configurations and results attached. Thanks Grace, checking what the routine expected got us somewhere the video alone couldn't.