Our UR5e housing stop happened after the exported history ended

Whatever it held. The file's last event predates the filmed wait. We have kept that original file and its actual time range with the report.

Ask the maintainer whether recording stopped before that point or the export selected an older buffer, because successfully writing a file does not establish that it captured the occurrence support needs.

Maintainer found the recorder stopped when its destination became unavailable. Export later saved the remaining buffer correctly. The screen had no clear recording-failed indication beside its successful-export message.

Any other original history covering the wait?

Controls has a separate PLC history and is matching the attempt. Application history is missing for that interval. The video remains useful, but we haven't reconstructed the whole sequence.

Keep that missing application interval explicit when the PLC history is sent, and have the maintainer make capture health and exported coverage visible separately; otherwise the next successful export can produce the same false reassurance.

The revised display now distinguishes recording unavailable from export completed, and shows the saved interval. Maintainer tested an unavailable destination and recovery. That fixes the reporting problem, not the original housing wait.

Has the matched PLC history reached support now?

Yes, with the attempt identity and missing interval stated. Support has acknowledged that package. No explanation for the wait yet, and the old short export is not being described as a complete capture.