Our sleeve-unloading video has a readable wait message, but the attachment name uses the fixture removed at changeover. I have the fitted fixture identity from the shift record. I want support to correct that association before diagnosing the clip under the old setup
Put the corrected identity in the existing ticket with the occurrence time and explain which attachment description was wrong. Was the program revision unchanged at that fixture exchange, or is that another item the technical contact needs to distinguish?
Program revision changed too. Both revisions are retained, and the shift record identifies the new one at this occurrence. I have sent the corrected fixture and revision together, not renamed the file without explanation
Thanks for keeping the correction explicit. Ask support to acknowledge which combination they are now analysing; otherwise the next answer can still come from the old attachment copied into somebody else's notes.
They have acknowledged the corrected combination and asked which confirmation the new receiving insert supplies. Our controls contact is answering that with the fixture owner. No cause established yet