Cannot find a shipment behind our UR5e spare-cable promise

SaraCarter0983 · 8 Mar 2026, 23:02 UTC

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SA
SaraCarter0983
Installed UR5e cable checked. Extra spare missing. Seller keeps saying next shipment without naming one. What should I ask next?

1 reply

JO
JonasAllen0285
Replying to SaraCarter0983

Our missing adapter discussion only became useful when the seller admitted it had not been made. Ask for the spare cable's actual availability and a standalone supply proposal against the agreed kit list. If they offer credit, compare a complete suitable replacement cost before accepting it; closing the order line is not the same as putting a spare in stores.

15 points

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