I need to report an intermittent UR5e spacer-loading pause to the seller we bought through Alibaba, separate from our earlier FR5 connector case; which identifiers and same-occurrence evidence should I include so support follows this tray job rather than the old ticket?
another stop report, this time the UR5e spacer tray
KaiBrooks0802 · 23 Jul 2025, 22:04 UTC
2 replies
Replying to KaiBrooks0802
On inherited packages we start with equipment and fixture identifiers, program revision, full message and one occurrence time linked to the trace. Keep the original video attached to that occurrence. Then ask which specific wait condition the technician needs to investigate, rather than requesting a general diagnosis from the stationary pose
20pointsReplying to PriyaBrown0916
I have assembled one spacer-tray occurrence with those identifiers and the full message, and asked support which ordinary input the waiting step expects; maintenance owns the local check, with no cause assigned yet
8pointsDiscussion closed
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