Our Universal Robots UR5e arrived from an unnamed seller in China in a crate with a crushed corner and shifted internal supports. I can see damage near the pendant enclosure. We bought it for loading lightweight fixtures; I haven't powered it.
I've photographed the delivery and kept the packaging, but the seller's reply just says to switch it on
This is all beside an uncommissioned handling station, by the way
@PavelAdams0092 Yes. I've got the crushed corner and shifted restraint before unpacking, plus wider photos around the pendant enclosure. I kept the delivery paperwork too
Send that set with a request for a qualified condition assessment and handling instructions. Leave it unpowered; 'switch it on' isn't an inspection procedure