Our Universal Robots UR5e arrived from an unnamed seller in China in a crate with a crushed corner and shifted internal supports. I can see damage near the pendant enclosure. We bought it for loading lightweight fixtures; I haven't powered it.
I've photographed the delivery and kept the packaging, but the seller's reply just says to switch it on
This is all beside an uncommissioned handling station, by the way
Uncommissioned handling station: Our loading lightweight fixtures equipment arrived in a damaged crate
ChloeAllen0309 · 2 Apr 2026, 22:57 UTC
4 replies
Replying to ChloeAllen0309
Do your photos show the crate label, shifted supports, and the wider area around the damage? Those would help someone assess what they're looking at
13pointsReplying to PavelAdams0092
@PavelAdams0092 Yes. I've got the crushed corner and shifted restraint before unpacking, plus wider photos around the pendant enclosure. I kept the delivery paperwork too
14pointsReplying to ChloeAllen0309
Send that set with a request for a qualified condition assessment and handling instructions. Leave it unpowered; 'switch it on' isn't an inspection procedure
12pointsReplying to PavelAdams0092
@PavelAdams0092 Should I call it transport damage? I know how it looked on arrival, not where the knock happened
18pointsDiscussion closed
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