Why can nobody book in our delivered FR10 controller?

Shared desk. Seller confirmed the address before I sent it.

Have you sent service the signature and the return number from the outside of the package?

Yes. They replied with the return authorisation again. Still no intake reference.

Ask their sales contact to follow it from the receiving desk into service, because a return authorisation may be searchable while the physical box is still sitting elsewhere.

Naomi, did you have one held at receiving like that?

Company name outside, my name inside. Same return number on both.

Hassan, ours was held for an internal transfer, though I don't know whether Victor's delay has the same cause; the point was to have someone trace the box rather than resend its paperwork.

Sales has asked the receiving supervisor to look. No result yet.

Did they give the supervisor the serial number as well as the parcel reference?

Yes. Exterior and serial photographs supplied. The original packing photo shows both identifiers.

Can sales give you a date for reporting the search result?

Any news from the supervisor, Victor? Interested whether the name difference mattered or whether the box was waiting on something else.

Found in receiving. Internal transfer had not been raised. Service sent a photo matching our serial.

Has service issued the intake reference now?

And is it assigned for assessment, or just located?

Intake reference issued. Assessment still unassigned. Cell remains down; at least the controller has an address again.

Glad it turned up. I'd keep sales on the thread until assessment is assigned, so finding the parcel doesn't become their idea of finishing the case.