Our imported UR5e housing loader stops intermittently. The Alibaba seller asked for more information after my phone video, and the report has been open twelve days. I want one identifiable occurrence with enough context for technical review, not a diagnosis inferred from a paused arm.
Which parts of the occurrence can you actually link now: readable message, active step, installed revision, housing state and preceding action, or does the clip begin after everyone has already gathered around the pause?
It begins after the pause, with no readable message. I have the job revision but no secure event-history match. I've sent that limitation and asked the technical reviewer which supported records to capture next.
Yes. Shift lead retained a matched message and history interval with the physical view. It identifies a receiving-fixture wait; support is reviewing the ordinary confirmation path, with no cause assigned to the old clip.
Keep that new event's fixture identity beside the installed job, so the reviewer can trace the actual confirmation source rather than treat the wait label as its own explanation.