I ordered Universal Robots UR5e from an unnamed seller in China after they confirmed a configuration against our fixture drawing.
The delivered label has a different suffix, and the interface around the gripper mounting plate looks different from that drawing.
The seller says equivalent but hasn't provided a comparison.
I've left our tooling unfitted and waited 54 days for clarification.
The job is loading lightweight housings.
Can you put their configuration confirmation beside the delivered label and your interface drawing? Start with the actual mismatch, not a guess about the suffix.
I've the prepayment confirmation referring to our drawing and the different delivered identifier. Our unpacking photographs also show the interface as received, with no tooling installed.
Provide those records together and request an interface drawing specific to the configuration you received. Keeping the tooling off preserves the original condition while its compatibility is assessed.
@AlexBennett0733 A matching interface drawing would establish that the delivered configuration is compatible with your fixture. Request that document to support the seller's equivalence claim.