The seller has a collection receipt for our FR5 shipment, but its crate mark differs from the packing list. The forwarder is waiting under another reference. I need those identifiers reconciled before our tray-setup booking becomes another wasted slot.
Does the seller say the crate was relabelled, or are you being left to invent that explanation? I'd ask for the order-to-crate mapping and the actual handover evidence, including what the receiving agent recognises.
I'd keep the relabelling claim and the missing link separate in your reply, because two plausible identifiers aren't a traceable shipment until someone can connect them
Daniel, yes, but I'd avoid letting a revised contents list substitute for the custody answer. Hazel needs both, and the seller keeps supplying paperwork that answers only the easier question.
Yes. Installer and planner have the same paused status. Seller supplied the relabelling photograph, which connects the marks; the forwarder still has no matched warehouse receipt.
That makes the next question narrower: ask the seller and collection agent to reconcile their onward handover with the forwarder's intake, keeping the now-connected crate marks in the request