I have the waiting step and matching history saved, but the clip calls the housing by our workshop nickname and the seller uses a different part reference. What should I send so support reviews the actual fitted job instead of matching familiar words?
Which housing identity belongs with our UR5e unloading-stop capture?
LeahAdams0147 · 15 Dec 2025, 06:59 UTC
1 reply
Replying to LeahAdams0147
Connect the physical housing, tray and fixture identifiers to the job version and occurrence, with the workshop nickname shown only as an alias. Ask support to confirm that mapping before explaining the waiting condition. Similar names are not sufficient evidence that both sides mean the same configuration.
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