Forums Buying robots from China Why does our FR10 stop ticket keep coming back as 'send video'? Why does our FR10 stop ticket keep coming back as 'send video'? JonasBrooks0807 · 20 Dec 2025, 23:29 UTC
I've sent two clips of our FR10 stopping above the connector fixture. Seller asks for video again.
The screen message is readable in the second one. Do they need a different view, or has nobody watched the thing?
4 replies Have they said which event or area they cannot see, rather than simply asking for another attachment?
No. I've asked that exact question now. Also whether they can open the second attachment.
Did they manage to open it, Jonas, or is the support person still working from the first clip?
Second attachment was inaccessible. Resent through their requested route; now they want the fixture input details. Still no explanation of the stop.
Discussion closed This discussion is closed to new replies after six months without activity. Last activity: 3 Jan 2026 .