ur5e controller missing behind the arm's delivery reference

ZaraChen1178 · 25 Dec 2025, 16:58 UTC

Closed
ZA
ZaraChen1178
Our UR5e arm arrived. Controller and power lead did not. Seller claims separate shipment but supplies only the arm reference.

2 replies

LE
LeoChen1145
Replying to ZaraChen1178

Ask for the controller package mark, its contents and actual handover record, explicitly separate from the delivered arm. Send your receiving count alongside it. Keep setup marked incomplete; another copy of the arm receipt won't establish where the missing package is

6 points
ZA
ZaraChen1178
Replying to LeoChen1145

Separate package mark supplied. No handover record or location. Setup remains unbooked.

7 points

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