Our FR5 crate contained the arm, but no controller or pendant cable. Seller says the rest is a second parcel. The reference they sent only shows the crate already here. What should I ask for next?
Which parcel reference covers our missing FR5 controller?
AlexAdams0124 · 11 Aug 2025, 20:33 UTC
17 replies
Replying to AlexAdams0124
Ask for the second parcel's carrier reference and a packing list tied to it, so the controller and cable don't remain two promises inside the same vague shipment.
8pointsReplying to BrunoChan1061
The attached packing list says two packages, but neither line names the contents.
14pointsReplying to AlexAdams0124
Then ask them to match each package number to its contents and carrier reference; you've got a useful starting point, just not enough to locate the missing kit.
12pointsReplying to BrunoChan1061
They sent a photo of a carton marked 2. No carrier label visible.
6pointsReplying to AlexAdams0124
Ask where carton 2 physically is, because another picture of a number won't get your controller to the workshop
4pointsReplying to AlexAdams0124
And ask whether the cable is inside that carton, rather than finding a third shipment after the controller arrives.
16pointsReplying to AlexAdams0124
Does the carrier's delivery record say one package delivered or two?
-1pointsReplying to DanielAli0217
One delivered. Driver's receipt agrees with that. Thanks, Daniel, I hadn't checked the carrier page against it.
10pointsReplying to AlexAdams0124
At least the paperwork isn't claiming you've received both.
13pointsReplying to CallumBennett0708
Alex, have they answered where the second carton is yet?
3pointsReplying to CallumBennett0708
Seller says it's at their packing agent, waiting for collection. That's different from their first reply.
23pointsReplying to AlexAdams0124
I'd ask for the collection status and the contents list together now, and tell your installer the remaining equipment has no confirmed dispatch yet.
11pointsReplying to BrunoChan1061
Done. Installer is holding off scheduling. Seller has confirmed controller and pendant cable in carton 2.
16pointsReplying to AlexAdams0124
Good on holding the visit; no point paying someone to admire a crate while the useful bits sit elsewhere
3pointsReplying to AlexAdams0124
Have you received a collection confirmation since then?
9pointsReplying to DanielAli0217
No. Just a message saying the agent will book it. Still no new carrier reference.
10pointsReplying to AlexAdams0124
I'd leave it outstanding. A booking they're going to make can still go nowhere.
13pointsDiscussion closed
This discussion is closed to new replies after six months without activity. Last activity: .