It has both, but starts when I pressed export after the stop; no lead-in or earlier fixture exchange in that file.

Ask the author which source condition that step waits for, then have maintenance check whether the recorder can retain its preceding changes. More video of the same wait will not recover the interval your export omitted.

Author named the receiving-fixture confirmation and its source fields; maintainer can retain the exchange interval and include fitted fixture identity with the next occurrence, rather than infer it from the selected job.

Has support opened a sample from the revised capture yet?

Yes, they checked a normal example and corrected one export caption before we relied on it; no new stop captured yet, so the fault is still unexplained.

Give the covering shift the same capture steps and contact. The next occurrence may not wait for the person who configured this recorder to be standing beside it.

Relief lead exported the normal example correctly and included the fixture identity without prompting; capture handover is ready, support ticket remains open for an actual stop.