Requested. Installer has the photographs and says no power-up pending that assessment. Seller has not offered a technical contact yet.

Would you consider returning it if the seller cannot arrange a suitable assessment? I would ask for that option's terms as well, without assuming a return has already been agreed.

Yes. I would compare a properly assessed repair with an agreed return. I haven't asked a carrier to move it yet.

Our damaged unit went back after a local assessment, because that report gave both parties something concrete to discuss. More photographs alone had got us three different opinions and no decision.

Chen, who arranged the return packing after that assessment?

Seller agreed the arrangements with the assessor and carrier. We didn't just put it back in the damaged crate and hope the second journey was gentler.

Liam, preserve the original packing even if a return needs different supports. It may help the assessor understand the arrival condition. Safe repacking and retaining evidence are both questions to settle before collection.

Has the seller seen the wide view connecting the damaged corner, shifted supports and tool area, or only a close-up of the cover? That context could matter to whoever takes over the technical response.

They have both views. I sent the wide images first and linked the close-ups. Packing is retained separately from the held equipment.

Who has authority to release the equipment for installation once the assessment is done? I'd ask what report they need now, while the assessment scope is still being discussed.

And keep the teaching session off the calendar until that decision. We had operators booked against an expected repair outcome, which made everybody very keen to call a vague report reassuring.

If repair is proposed, ask how the repaired condition will be verified before return to use.

A replacement cover would not explain whether the interface underneath was affected.

Lin, installer and our equipment owner will review release. Rosa, I've requested the verification scope too. Seller now proposes a cover replacement, but no assessment of the impact area accompanies it.

Then ask them to address that missing assessment explicitly; replacing the visible damaged item might be part of a remedy, but you have not yet established that it is the complete remedy.

Have they replied to the return option, Liam? It would be useful to compare real terms rather than leave return as an undefined threat in the correspondence.

No terms yet. Purchasing is asking for both routes: qualified assessment and any repair verification, or their return proposal. Nothing agreed. Still unpowered.

Keep the installer copied on either route. A commercial agreement may decide who pays without answering who assesses the equipment, packs it or authorises its eventual installation.

Thanks for posting the distinction. Please update when either proposal becomes definite.