JoFixtures · 22 Jan 2026, 15:00 UTC
Ask for a qualified inspection arrangement before power-up. Include the equipment identity and arrival photographs.
11 pointsI've sent wide views of the crate and displaced support, close views of the damage, and the arm label; packaging is retained, and the installer knows we haven't powered it.
20 pointsHas the seller named the technical person authorising that suggested power-up, or is it a sales reply?
9 pointsSales reply, Mina; no procedure or technical name, so I've asked them to withdraw that suggestion and tell us who can assess this exact damage.
17 pointsYour installer needs the same photo set. Do not let separate conversations produce a casual go-ahead nobody owns.
16 pointsAlso document what was visible before the packaging was moved. Keep that sequence clear.
24 pointsArrival sequence is intact, Pavel; the installer was there and has added what he observed, without taking the housing apart to improve the photographs.
21 pointsWho pays for the proposed assessment visit, and has that been agreed rather than assumed?
13 pointsSeller has agreed the cost of an inspection by the qualified service firm our installer proposed; the firm has accepted the job and is arranging access, but no assessment has happened yet.
13 pointsKeep installation paused until that assessment gives an actual next step. A booked inspection is progress, not clearance to try it.
17 pointsThis discussion is closed to new replies after six months without activity. Last activity: .