I'm keeping our newly delivered FR5 unpowered: the crate corner is crushed, a support has shifted and there's visible damage near the arm connector housing, but the seller's answer is to try switching it on; how do I get a proper assessment arranged without spending another week discussing whether the crate looks bad?
Our FR5 connector housing arrived beside a crushed crate support
JoFixtures · 22 Jan 2026, 15:00 UTC
10 replies
Replying to JoFixtures
Ask for a qualified inspection arrangement before power-up. Include the equipment identity and arrival photographs.
11pointsReplying to PavelArcher0353
I've sent wide views of the crate and displaced support, close views of the damage, and the arm label; packaging is retained, and the installer knows we haven't powered it.
20pointsReplying to JoFixtures
Has the seller named the technical person authorising that suggested power-up, or is it a sales reply?
9pointsReplying to MinaBrown0946
Sales reply, Mina; no procedure or technical name, so I've asked them to withdraw that suggestion and tell us who can assess this exact damage.
17pointsReplying to JoFixtures
Your installer needs the same photo set. Do not let separate conversations produce a casual go-ahead nobody owns.
16pointsReplying to JoFixtures
Also document what was visible before the packaging was moved. Keep that sequence clear.
24pointsReplying to PavelArcher0353
Arrival sequence is intact, Pavel; the installer was there and has added what he observed, without taking the housing apart to improve the photographs.
21pointsReplying to JoFixtures
Who pays for the proposed assessment visit, and has that been agreed rather than assumed?
13pointsReplying to MinaBrown0946
Seller has agreed the cost of an inspection by the qualified service firm our installer proposed; the firm has accepted the job and is arranging access, but no assessment has happened yet.
13pointsReplying to JoFixtures
Keep installation paused until that assessment gives an actual next step. A booked inspection is progress, not clearance to try it.
17pointsDiscussion closed
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