The seller supplied a collection booking, while the agent's warehouse reference shows no arrival. Although our packing list includes Universal Robots UR5e and the tray handling gripper, neither message identifies a received crate against that order.

@RebeccaBrown0952 Send both references and your crate identifier to each party privately. Ask them to link the numbers and say who last physically received that crate.

Would it help to put both parties on a single message? Passing their unclear answers between separate conversations is getting frustrating.

I used a shared conversation on a separate freight purchase. Once the contacts could see each other's references, I no longer had to relay and interpret their replies.

@SofiaChan1065 Yes, use your established contacts. Once they map the references, the location should be clear.

The reference mapping might connect administrative records without establishing physical receipt. You would still need evidence of where the crate went.

True, I skipped a step. Mapping identifies the shipment; a receipt or custody confirmation establishes a handover. Ask for both.

@BrunoBrooks0800 Is it possible for collection to have happened while warehouse receipt is still pending?