Why is our missing UR5e spare back to being a future shipment?

JaneBell0684 · 6 Dec 2025, 20:45 UTC

Closed
JA
JaneBell0684
Seller admitted no spare cable stock. Now says possible consolidation, still no date. How is that progress?

12 replies

BE
BenAli0196
Replying to JaneBell0684

It may just be a different description of the same shortage. Have they actually said stock has arrived, or only discussed how they would ship it?

11 points
JA
JaneBell0684
Replying to BenAli0196

Only how they'd ship it. No stock claim.

15 points
JA
JamieAllen0295
Replying to JaneBell0684

Then ask the stock question again in one line, because a beautifully described journey is not much use without the cable at the start

6 points
JA
JaneBell0684
Replying to JamieAllen0295

Done. Also asked whether credit is an option. Still nothing agreed there.

11 points
JO
JoChan1114
Replying to JaneBell0684

What happened with local availability? I'd keep that enquiry alive while the seller sorts out their answer, especially if you need contingency stock rather than a replacement for a cable already out of service.

5 points
BE
BenAli0196
Replying to JoChan1114

Jo, yes, but Jane shouldn't have to buy it twice without knowing how the outstanding paid spare will be handled. A quote gives an option; placing the order is another decision.

6 points
OW
OwenAbbott0051
Replying to BenAli0196

Ben, I read Jo as asking about availability, not telling Jane to order; a local quote could still need a compatibility check before it becomes a real option.

17 points
JO
JoChan1114
Replying to OwenAbbott0051

That's what I meant, Owen. Find out whether there is an actual cable available and what it is. No suggestion to spend again while the credit request is unanswered.

-1 points
JA
JaneBell0684
Replying to JoChan1114

Local firm has requested the installed assembly details. It's a spare, not a breakdown replacement.

14 points
OW
OwenAbbott0051
Replying to JaneBell0684

That gives you time to get the match checked properly. Has the seller given any answer on stock since your direct question?

9 points
JA
JaneBell0684
Replying to OwenAbbott0051

No. Repeated consolidation. Apparently the cable has excellent travel plans

12 points
BE
BenAli0196
Replying to JaneBell0684

I would leave the shortage open against the order and get purchasing to own the next decision. You have asked a clear question; another shipping discussion doesn't answer it.

22 points

Discussion closed

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