BethAli0237 · 8 Jun 2026, 17:00 UTC
On a reused arm I checked, the sales drawing was for a different interface option; can you send both label photographs alongside the exact drawing they accepted?
8 pointsSent the delivered label and accepted drawing together. I don't have a photograph of the ordered label. Only the configuration written in the order.
17 pointsThen use that configuration as the comparison. No need to invent a missing photograph.
15 pointsThey have offered an adapter. No dimensions yet. Apparently that is clarification.
5 pointsAsk for the assembly drawing, Beth. You need to see where your gripper ends up, not just whether somebody can bolt an extra plate on.
8 pointsAn adapter also changes the installed tool stack, so their proposal needs a technical review against your application before it becomes an accepted remedy.
6 pointsI would want the adapter identified on the future spares list too, otherwise the next person will order against the arm label and rediscover this whole correspondence.
8 pointsHas anyone actually said the delivered configuration is wrong, or only that they can offer an adapter?
22 pointsOnly the adapter offer. They won't explain the suffix. Thanks Chloe, I've asked for the complete assembly drawing and who will sign off its suitability.
2 pointsKeep the original confirmation attached to that request. Their proposed fix needs to answer what you ordered; another loose attachment makes it easy to lose the point.
15 pointsStill waiting for the drawing. Purchasing has the correspondence now. Nothing fitted, and I haven't accepted the adapter as settlement.
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