ThomasBrown0886 · 1 Feb 2026, 16:18 UTC
The crate mark and the collector's receipt should connect the seller's dispatch to a physical handover. Ask the agent to search those, not only its booking number.
13 pointsThe seller's screenshot turns out to be a pickup request, not a receipt, and they have now asked their warehouse whether the crate was loaded at all.
12 pointsDid the warehouse answer, Thomas? The agent may be waiting for something that never left the seller.
6 pointsYes, photographed in the seller's finished-goods bay with our mark; the mounting kit was waiting to be packed, and somebody reported the planned pickup as completed.
2 pointsThen tell the agent that plainly, because they can waste another week tracing a delivery that didn't happen; has the seller actually packed the kit now, or are they still describing the next step as if it's done?
9 pointsHas a new collection taken place yet? I would leave installation dates open until the handover is real and the onward plan is confirmed.
5 pointsThis discussion is closed to new replies after six months without activity. Last activity: .