I received the arm crate from our Fairino FR10 order with an unnamed seller in China, shipped as consolidated freight. The separate crate assigned to the tooling kit hasn't reached us.
Tracking says delivered, but the receipt's package counts are unclear. I've spent 47 days asking for a trace of that specific crate without getting one.
It does. I've photographed the arm crate label, and our receiving log has no entry for the other identifier. The receipt only references the master consignment.
Request loading and delivery records for that crate identifier. Send your received list too, so the agent can reconcile individual crates rather than quote the master status.
Which contact should lead this trace, the freight agent or local delivery carrier? Repeating the full account across several conversations hasn't been helpful.
@ImranAllen0305 Ask the agent coordinating your consignment to own the trace and obtain the local records. Keep your existing local contact included where useful.
A manifest may describe intended loading without confirming receipt at the workshop. Establishing delivery needs a record of the relevant physical event for that crate.
@JackAllen0341 Correct, I blurred those records. Request the manifest to follow the planned route, plus the crate-specific handover or delivery record to confirm what happened.
@GraceBennett0755 The receipt here refers to the master consignment, so the scope of the delivered status needs clarification. It shouldn't automatically be treated as proof for each individual crate.
The agent has confirmed its delivered message is about the overall consignment. It still hasn't supplied a location or scan for our missing identifier.
@PriyaArcher0394 In a different shipment of mine, the paperwork mixed counts of pallets and crates. Labelling the units explicitly made it possible to compare the records properly.