MayaChen1171 · 3 Dec 2025, 11:58 UTC
Can the technician export the earlier events from that same occurrence?
9 pointsThose earlier events are no longer available. We have the job version and fixture identity, but not the lead-in to that stop.
9 pointsHas support specified the lead-in it needs for another occurrence, rather than simply asking for more video?
21 pointsAsk the fixture author to help specify it. They should know which state the routine is waiting for, even if they cannot yet explain why it stayed there.
14 pointsWho collects it on the other shift?
8 pointsHenry and Amy, support and the PLC author have agreed the required signals and event window. Liam, the other shift has a named technician, but the capture instructions have not reached them yet.
5 pointsSend those before waiting for another stop.
11 pointsBoth shifts now have the same instruction. The next occurrence was captured with the lead-in intact and sent to the two technical contacts.
20 pointsDid they confirm the new export belongs to the filmed occurrence?
-6 pointsYes, matched by the technician using the surrounding events and the agreed clock relationship. Support is reviewing it; we have not identified the cause yet.
21 pointsThanks. Interested whether that earlier window changes their answer.
15 pointsThis discussion is closed to new replies after six months without activity. Last activity: .