Our used UR5e arrived with a split in the pendant casing beside a cable entry. The arm was still on its supports, but the pendant compartment had collapsed against the crate wall. I photographed everything before we lifted the loose packing away.
The seller has asked for a video of it starting, while our equipment coordinator wants an assessment first. It remains unplugged. I'd like to send a useful damage report without having three different people rearrange the evidence or leave the decision sitting with our software team.
Replying to GraceBennett0755
We had a charger arrive with its case pushed in. Wide photos were more useful than my heroic close-ups because they showed where it had been sitting. I'd include both and ask who is arranging the inspection. Can't tell you what that pendant damage means internally.
22 points