Pendant case has opened at the corner after delivery

Our used UR5e arrived with a split in the pendant casing beside a cable entry. The arm was still on its supports, but the pendant compartment had collapsed against the crate wall. I photographed everything before we lifted the loose packing away. The seller has asked for a video of it starting, while our equipment coordinator wants an assessment first. It remains unplugged. I'd like to send a useful damage report without having three different people rearrange the evidence or leave the decision sitting with our software team.