Our unnamed seller in China says it handed over Universal Robots UR5e, including the gripper mounting kit, to a freight agent. The agent says it's waiting for warehouse receipt and uses a different reference.
I've spent 36 days asking where our order is. We bought it for transferring sample trays, and neither message gives me a confirmed location.
@SaraArcher0374 One's a collection booking. The agent's reference has no arrival event. Our packing list includes the arm and the gripper mounting kit, but neither message links a received crate to it.
@SaraArcher0374 Would it help to put both parties on a single message? Passing their unclear answers between separate conversations is getting frustrating.
I used a shared conversation on a separate freight purchase. Once the contacts could see each other's references, I no longer had to relay and interpret their replies.
The reference mapping might connect administrative records without establishing physical receipt. You would still need evidence of where the crate went.