Fairino FR5: Trying to reconcile a delivered status with an incomplete receipt

RebeccaAllen0343 · 6 Aug 2026, 07:05 UTC

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RE
RebeccaAllen0343
Our Fairino FR5 order from an unnamed seller in China travelled in consolidated freight. The arm crate is here, but the separately identified crate for the tooling kit isn't. The carrier page says delivered, and our receipt has confusing package counts. After 38 days of queries, I still have no trace of the missing crate by its identifier.

2 replies

LI
LiamAllen0316
Replying to RebeccaAllen0343

Does your packing list assign the tooling kit to its own crate number? Compare that number with your receiving log and the labels you photographed.

8 points
RE
RebeccaAllen0343
Replying to LiamAllen0316

It does. I've photographed the arm crate label, and our receiving log has no entry for the other identifier. The receipt only references the master consignment.

16 points

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