The cabinet foot came through its packing block

I sent wide shots and the crease close-up, with the cabinet still where it arrived. They replied asking whether the screen lights up. Same question in a smaller envelope.

Ask for the technical contact behind that request. Sales may be following a standard returns checklist that does not cover impact damage.

Purchasing has asked for their technical contact and told stores to leave the packing together. We can still access all the exterior labels without moving the cabinet.

That distinction belongs in the report. Describe what the photographs show; do not straighten anything to find out how it ought to look.

Don't call the whole cabinet bent from that photo. Could be the removable panel. Still needs assessment, but claim the damage you can actually see.

Agreed. I was referring to preserving the condition, not diagnosing the frame. The report should say crease in the lower panel and foot through packing.

Our receiving team uses one person to handle follow-up photos. Less chance of three people shifting things and then arguing about the arrival condition. I cannot judge your cabinet from the description, but that arrangement saved us a lot of confusion.

Has the seller named a competent assessor yet? More requests for the same startup video are not progress on the assessment.

They've agreed to an inspection arranged through our integrator, with the written findings sent to both parties. Foot damage remains unconfirmed. Nothing has been powered and collection isn't agreed yet.

Make sure the findings cover the visible impact area and the next permitted steps. You need a usable decision, not merely another set of photographs.