We bought an imported handling package from an unnamed seller through the Alibaba marketplace. It uses Universal Robots UR5e for tray unloading with a rigid plastic housing in a supervised tray handling cell and stops intermittently.
My support report has been open for 13 days. The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down.
Replying to OliverAbbott0015
Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
2 points