Our FR5 controller return shows delivered to the service address the seller approved. Service says they cannot find a job under our order number. I have the return agreement and delivery record. Which reference should they be tracing next?
Returned controller absent from the service system
MayaChen1171 · 24 Jul 2025, 15:52 UTC
1 reply
Replying to MayaChen1171
Ask them to search receiving by the parcel reference and controller identifier, then connect that receipt to a service job. Include the recipient details from the delivery record and the approved return address.
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