JaneBell0684 · 22 Apr 2026, 04:57 UTC
I have had available mean a warehouse enquiry rather than allocated stock. Ask whether your exact spare is physically available, and what separate dispatch would cost if it is.
8 pointsAsked. They sent the installed cable photo again. Wrong cable, right talent for wasting time.
19 pointsSend the order line for the additional cable, with the installed one marked received. Before discussing freight, get an acknowledgement that one extra item remains owed. Otherwise you're negotiating the shipment of a misunderstanding.
4 pointsExtra quantity acknowledged. No stock answer.
20 pointsIs purchasing comparing a credit with an identified local replacement?
11 pointsRavi, worth asking, but Jane needs the whole delivered replacement price beside any credit offer; matching the seller's item price could still leave a shortfall.
12 pointsAnd establish that the alternative is the right reference before arguing over the price. A cheaper wrong spare is another cupboard ornament.
10 pointsLocal reference confirmed, price higher. Seller's credit offer doesn't cover it. Purchasing rejected the amount.
17 pointsHas the seller answered with a revised amount or a real supply option? At least purchasing now knows the uncovered cost rather than treating the missing spare as free future stock.
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